Returns & Exchanges
How do I request a return?
Please contact urbanlahori customer support to request a return. Items must be unworn, unwashed, and in original condition.
What if my order arrives damaged?
Contact us as soon as possible with your order number and photos of the issue. We’ll guide you through the next steps.
Which items can’t be returned?
For hygiene and quality reasons, worn, washed, or damaged items may not qualify. Please confirm eligibility with customer support.
When will my refund be processed?
Once your return is received and checked, our team will contact you about the outcome and any applicable refund.
Can I exchange for another size?
To request an exchange, contact customer support with your order number and preferred size or color. Availability will be confirmed.